Report design, data visualization, and digital marketing for Conversocial, a customer service platform built for messaging channels that enables brands to deliver effortless customer service for happier consumers and increased brand efficiency. Conversocial is a unique brand with a vibrant color palette and a whimsical and organic illustration style that was a lot of fun to design with and made work feel like play.
While the pandemic brought a lot of uncertainty it’s made one thing very clear: the all-digital era is upon us. Consumers are working remotely, connecting virtually, and redefining how, when, and where they interact with brands. This playbook-style paper illustrates the power of private messaging channels when it comes to customer experience, providing play-by-play examples of how (and why) they're integral to any digital strategy.
An exploration of the fundamental changes experienced by the airline industry since the start of the Covid-19 pandemic and how brands should embrace digital-first engagement to meet the needs of the modern consumer.
Adventure guide meets survival kit, a light-hearted approach to navigating the retail holiday season. This paper maps out how brands can harness the power of digital channels to handle the influx of customer interactions during the busiest (most wonderful) time of the year.
Branded mountain trail illustration, before and after
A detailed analysis of the changing customer preferences and behaviors that will impact consumer engagement for brands in 2021.
To the modern consumer brands are more than a label, they’re a lifestyle. We want to connect with the brands we support and share those experiences with the world. This paper outlines why — in a digital age where retail and messaging channels are so intrinsically linked — brands must adapt a digital strategy that continuously engages their customers and provides them with the unique, personalized experiences they crave.